Frequently Asked Questions

If you’re a client or potential client, joining TherapyCloud is and always will be free! You can use TherapyCloud to find one of our trusted licensed therapists to see via telehealth or in-person near you, to find events that support your mental health, to view or offer ratings for a therapist, or to have access to therapeutic content for purchase on-demand provided by our knowledgeable licensed therapists.

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If you’re a therapist, know that TherapyCloud was created for therapists like you by therapists like you. We are not some corporate company that sees you as a number. We are a team of therapists wanting to make the world a better place for both clients and other therapists. And, knowing the ins and outs of the world of therapy helps us understand what you really want and need.

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Our platform is also unique because, not only do we care about your feedback, we rely on it! We work to understand and integrate into your unique community so we can be a resource for you and your clients and can get you the online views you need to keep your practice successfully busy.

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The best part is that there is no risk to you if you join our community! We offer a free month trial for any of our packages. You can cancel at any time without penalty. You can also get a free month on us for any of these membership packages when you refer another therapist who signs up for a membership of their own. So, what are you waiting for!? Come join us and see how streamlined things can be!

That’s ok. Since industry standards in our digital age suggest at least 50% of referrals for therapy should come from online, think of TherapyCloud as another tool in your marketing toolbox. TherapyCloud can help you to get more views and clicks to the platforms on which people are already finding you. This is essential as your presence in multiple places online is the key for ranking well in searches and, therefore, having potential clients find you. On top of that, we are certain that the other marketing platforms you may already be using don’t also offer a secure professional community forum, Continuing Education (CE) tracking capabilities, or have the option to offer content available for purchase to earn you passive income.

We believe you have important things to offer others, both clients and other professionals, to help make their lives better. We also believe that having on-demand content, which also happens to lead to passive income, can address the central issue within our healthcare system that is the barrier to receiving mental health services: accessibility.

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A recent report from the Health Resources and Services Administration makes it clear: “Increasing the supply of the behavioral health workforce is not enough to address systemic, provider, and patient-level barriers.” This same recent federal report documents the national average wait time for behavioral health services to be 48 days. So, we will not solve the problem of access to mental health care by simply adding more therapists to the field. It is about making therapy services more accessible. The demand is far greater than the supply, especially due to the high rates of therapist burnout following the COVID-19 pandemic.

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We hope to change the face of mental health care because we believe that, if someone wants to learn from your professional expertise, they should have access to it. This removes barriers with interstate licensure restrictions and reduces wait time for access to mental health care. All you have to do is create content (e.g. worksheets, courses) to be purchased by others. This will allow them access to life-changing information on-demand and will also put a bit more money in your pocket without any more effort on your part. Talk about a win-win!

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As long as you have an active monthly membership, every piece of content, whether documents or courses, is free to post! So, post away! TherapyCloud just earns a small commission on any purchases of that content to cover the cost of hosting and managing your educational resources.

Don't know where to start when creating passive income? That's okay! We have created this easy to follow Tip Sheet for Content Creation to help you get started.

Our “Complete Therapist” membership option allows you to realize our full vision of TherapyCloud as an interactive interdisciplinary community. This plan gives you everything: a publicly marketed therapist profile, client-attracting rating system, Continuing Education (CE) tracking and document storage, the ability to post events to market to clients and be more active in the health of your community, access to our private interdisciplinary professional forum, opportunities to earn passive income via therapeutic content creation, automatic updates with all of our future TherapyCloud features, and blog exposure.

However, we understand no two professionals are the same. So, the best package for you depends on what you’re looking for. Therapy is hard enough and you don’t need more things to do, subscriptions to pay for, or logins to remember. So, no matter which of our three packages you choose, or even if you just start with our free version just to get a taste of our all-in-one platform, we keep everything in one place. All of our packages, including our basic “Essential Therapist” package starting at just $24.99 a month (the lowest therapist membership package cost in the business!), offers a publicly marketed therapist profile, client-attracting rating system, and the ability to post professional therapeutic content for passive income.

Even if you are an organization with multiple providers simply looking to have access to an active and secure professional therapist community, there is a package that’s right for you. Find more information about our membership options here to help you decide.

Therapists know the importance of autonomy. We’d hate to see you go because you are a valued member of our community. But, we understand. You can cancel, downgrade, or upgrade your package at any time without penalty for any reason.

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Just keep in mind that, if you deactivate your membership, you lose access to the TherapyCloud features, like our secure professional forum, the ability to post announcements for local events, and the ability to earn passive income on any therapeutic content you have posted. If you left (sad face) but want to come back (happy face), you can just pick right up where you left off with any of your previous profile activity and content.

Not really (not to mention that Google already does it if you are registered as a professional business online). But, we know that asking for feedback can be awkward and, depending on your credentials, can even be prohibited by certain codes of ethics in order to protect client privacy. So, we do it for you!

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The reality is that reviews are essential with any consumer search. Think about how you make purchasing decisions. You ask people you trust and look at ratings before you buy. Research consistently shows that over 90% of consumers depend on reviews to make their decision, with consumers trusting online reviews as much as personal recommendations. Consumer review company, Brightlocal, found that 77% of consumers check two review sites, with 41% of consumers searching three or more sites. Let TherapyCloud be that other trusted online source that helps you have the online presence all therapists need in this digital age!

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Since COVID-19, we also all know that the demand for mental health services has greatly increased. Having good reviews sets you apart as a therapist. Our therapists frequently report that it is the good reviews that caused their clients to reach out to them and stay with them as consistent clients. Both research done by The Spiegel Research Center and The Harvard Business School document that the availability and detail of reviews has the potential to impact marketing success and business income by up to 270%. So, if you are paying for a therapy listing service that doesn’t include ratings, you are missing out on a lot of business!

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But, don’t worry. Even with public reviews, we still take privacy seriously. We do this by ensuring that someone’s initials are the only identifying information posted publicly (unless someone chooses to append their display name). Find out more about how we navigate privacy for reviews on our Privacy Policy and Community Standards pages.

We offer multiple membership packages to fit your needs. Even if you practice at multiple locations, you will likely want your own profile so that you can take advantage of what our community has to offer, like the secure professional forum and the ability to post content for passive income.

Recently, various therapist profile directory sites and even telehealth platform sites have been criticized for selling data. It is common knowledge that even various health apps sell your information to larger markets. But, that’s not our style. You deserve not to be tracked like a number. We have created this custom, private website community from scratch just for you to promote your safety and privacy as best as possible.

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In full transparency, we do use cookies to create a more fluid user experience. And, we do partner with various professional organizations, like the National Association of Social Workers, to help them better understand you by including certain questions not publicly displayed during your profile creation (e.g. number of years in practice, supervision interest). We do this so that we and such professional organizations can know how to best help you; not to make money off your data. If you still have more questions, you can view our Privacy Policy in detail here.

That’s amazing! Since we’re a community and not just a directory, we rely on members just like you to help make us better and meet the growing needs of the mental health community! So, contact us here and tell us all about how awesome you and your ideas are!

While we all make mistakes and recognize that there may be certain protocols required for certain credentials about how to handle a believed ethical/legal violation related to therapy (e.g. approaching them as a professional peer directly before formally reporting), we take the safety of our community seriously. Please send us an email at hello@therapycloud.com with a screenshot and description of the suspected violation and we will take it from there with an investigation and what we deem to be appropriate action on our part.

Absolutely! At TherapyCloud, we recognize the multi-dimensional nature of mental health and value a holistic, interdisciplinary approach to promote the deepest level of well-being possible for all. We also know that what is “therapeutic” and supportive of mental health isn’t always formal psychotherapy. Therefore, we are happy to invite anyone into our private, interdisciplinary community who has relevant credentials to offer support and content to promote mental health. Just have them sign up for a membership here and we will work directly with them to ensure that they fit in the right place in our community.

TherapyCloud is first and foremost a community. And, we want to stick to what we know best and do well. So, while we don’t directly host telehealth sessions through our website, we partner with Doxy.me to help each therapist have their own HIPAA-compliant and free individual telehealth platform